To get a pre-purchase advice, you may post in the theme’s forum.
To get a response more promptly, you are recommended to use our Ticket-system.
We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
Support time schedule is Monday – Friday: -10.00 – 19.00 CET
Please note! We do not provide support, if you do not have the purchase code.
Item support does not include:
Customization and installation.
Support for third party software and plugins.
How to use our Support System
In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
Enter your purchase key and register in the system.
To avoid a confusion, please use your own ThemeForest login in Support System.
Fill out the ticket form.
How to find a purchase key
Open the “downloads” tab in your account.
Find our theme in the list of products.
Click “download” button, and in the drop-down menu select “license certificate & purchase code”.
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